A surge in demand for speech analytics to improve call center operations and fuel the market growth

Speech analytics is a technology that analyzes telephone calls between customers and call center agents, providing intelligence to organizations that can improve customer experience and drive operational efficiency. Call centers are leveraging speech analytics solutions for notable benefits such as improved customer experience, improved quality assurance metrics, real-time insights, identifying opportunities for upselling, reduced risk of non-compliance, and helping supervisors to avoid micromanagement in their operations.

Key Players
The key players operating in the global speech analytics market are NICE Ltd. (Israel), Verint Systems Inc. (U.S.), CallMiner, Inc. (U.S.), Genesys Cloud Services, Inc. (U.S.), Avaya Holdings Corp. (U.S.), Audio Analytic Ltd. (U.K.), Calabrio, Inc. (U.S.), Batvoice Technologies (France), Qualtrics, LLC (U.S.), Dialpad, Inc. (U.S.), WinterLight Labs (Canada), The Plum Group, Inc. (U.S.), Aural Analytics, Inc (U.S.), Amazon.com, Inc. (U.S.), Uniphore Technologies Inc. (India), Intelligent Voice Ltd (U.K.), Kwantics (India), Gnani Innovations Private Limited (India), and SAS Institute Inc. (U.S.).

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Key questions answered in the report-
• Which are the high-growth market segments in terms of the component, application, organization size, deployment mode, and end-use industries?
• What is the historical market for speech analytics market across the globe?
• What are the market forecasts and estimates for the period of 2022–2029?
• What are the major drivers, restraints, and opportunities in the global speech analytics market?
• Who are the major players in the global speech analytics market, and what share of the market do they hold?
• How is the competitive landscape?
• What are the recent developments in the global speech analytics market?
• What are the different strategies adopted by the major players in the market?
• What are the geographic trends and high-growth countries?
• Who are the local emerging players in the global speech analytics market, and how do they compete with the other players?

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