Market Scenario:

Clientless Remote Support Software is a software services which is used to connect IT support team & technicians with their respective customers via remote machines and control devices. It allows IT support to remotely control devices from any system which is having internet connection. It is generally available in subscription model, licensed software and hardware appliances. Remote support software also enable IT technician to address employee or customer issues from anywhere. Furthermore, it also enable technicians to handle other issues namely battery optimization, malware detection, and firmware support.

The major factor driving remote support software market is growing usage of mobile device for routine operations which is creating opportunity for vendors to develop application specific mobile operating system. The rising need for remote based IT support especially by small & medium size enterprises and increasing requirement of reducing help-desk center cost issues is also supporting growth of remote support software market in the upcoming future. However, as remote support allows desktop sharing, there is a probability for loss of user’s privacy which is expected to restrain the market growth.

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Recently, in November 2016, TeamViewer, a leading technology provider, launched TeamViewer beta version 12 which is expected to provide more powerful and strong access over remote control software. This new version of the software also provide security and high performance features to IT department which is considered as one of the challenge for the market growth. Other key player Bomgar Corporation, a leading secure access solution provider, introduced a new version of its enterprise password and credential management solution namely Bomgar Vault 17.1 in February 2017. This new version of the software is designed to provide remote credential rotation service from any internet connected network without VPN connectivity. Therefore, the growing market player initiatives to improve the process quality of remote support software are propelling the growth in market in upcoming years.

Globally the market for Clientless Remote Support Software Market is expected to grow at the rate of more than 14% from 2016 to 2022.

Key Players

Some of the major players in Global Clientless Remote Support Software Market includes Bomgar Corporation (U.S.), Cisco systems (U.S.), Citrix Systems, Inc. (U.S.), F5 Networks, Inc. (U.S.), LogMeIn, Inc. (U.S.), NTRglobal (Spain), SimpleHelp (UK), Rsupport, Inc. (South Korea), Techinline (UK), and others.

Segments for Clientless Remote Support Software Market:

Global Clientless Remote Support Software Market can be segmented as follows:

Segmentation by Device: Desktop, mobile device, laptops, and others
Segmentation by End-Users: Customer care centers, IT, government, defense, education, BFSI and others.
Regional Analysis

North America is witnessed to dominate the Clientless Remote Support Software market during forecast period 2016-2022 due to rising demand of Clientless Remote Support Software especially by U.S. based companies and availability of high-tech infrastructure in the region. Also, the high adoption of smartphones and other handheld devices by end-consumers is also expected to support the market growth of Clientless Remote Support Software in the region. Asia-pacific is expected to be the fastest growing region in clientless remote support software market during forecast period. The improvement in network connectivity which is improving the internet speed, and rising demand for cost-effective solutions for expensive desktop accessibility is expected to fuel the market growth in the region.

Target Audience:

Software manufactures & providers
Small & medium size enterprises
Network infrastructure providers
Technology investors
End-users
Research & consultancy firms
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Table of Contents:

LIST OF TABLES

TABLE 1 GLOBAL CLIENTLESS REMOTE SUPPORT SOFTWARE MARKET, BY DEVICE

TABLE 2 GLOBAL CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 3 GLOBAL CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY REGIONS

TABLE 4 NORTH AMERICA CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 5 NORTH AMERICA CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 6 U.S. CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 7 U.S. CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 8 CANADA CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 9 CANADA CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 10 EUROPE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY COUNTRY

TABLE 11 EUROPE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 12 EUROPE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 13 GERMANY CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 14 GERMANY CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 15 FRANCE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 16 FRANCE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 17 U.K. CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 18 U.K. CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY END-USER

TABLE 19 REST OF EUROPE CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

TABLE 20 REST OF EUROPE CLIENTLESS REMOTE SUPPORT SOFTWARE MARKET, BY END-USER

TABLE 21 ASIA-PACIFIC CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY COUNTRY

TABLE 22 ASIA-PACIFIC CLIENTLESS REMOTE SUPPORT SOFTWAREMARKET, BY DEVICE

Continued…

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