This training equips participants with the skills and knowledge necessary to implement and customize Dynamics 365 CRM solutions to meet the unique needs of organizations.

The training covers various aspects of Dynamics 365 CRM, including sales, customer service, marketing, field service, project service automation, and finance and operations. Participants will learn how to use the various features and functionalities of Dynamics 365 CRM, such as workflows, business process flows, custom entities, dashboards, and reports.

The Dynamics 365 CRM Functional Consultant Training program is delivered by expert trainers who have extensive experience in implementing and customizing Dynamics 365 CRM solutions for clients across various industries. The trainers use a combination of theoretical and practical learning approaches to ensure that participants gain a thorough understanding of the subject matter.

The program is structured into multiple modules, each covering a specific aspect of Dynamics 365 CRM. The modules are designed to build on each other, ensuring that participants gain a comprehensive understanding of the subject matter. The modules covered in the program include:

Introduction to Dynamics 365 CRM: This module provides an overview of Dynamics 365 CRM, its various features and functionalities, and its benefits for organizations.

1.Sales: This module covers the sales module of Dynamics 365 CRM, including lead management, opportunity management, account management, and product management.

2.Customer Service: This module covers the customer service module of Dynamics 365 CRM, including case management, knowledge management, and service level agreements.

3.Marketing: This module covers the marketing module of Dynamics 365 CRM, including campaign management, lead management, and email marketing.

4.Field Service: This module covers the field service module of Dynamics 365 CRM, including work order management, resource scheduling, and inventory management.

5.Project Service Automation: This module covers the project service automation module of Dynamics 365 CRM, including project planning, resource scheduling, and time and expense tracking.

6.Finance and Operations: This module covers the finance and operations module of Dynamics 365 CRM, including financial management, supply chain management, and project accounting.

Upon completion of the Dynamics 365 CRM Functional Consultant Training program, participants will be equipped with the skills and knowledge necessary to implement and customize Dynamics 365 CRM solutions to meet the unique needs of organizations. They will also receive a certificate of completion from Multisoft Virtual Academy, which will demonstrate their expertise in the subject matter.

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