Sinch helps their business clients to customer relationships with conversational messaging. With their assistance, companies can get the capability to handle multi-channel queries on a single thread, automate customer care through self-serve bots, create personalized experiences at scale and more. They offer powerful Omnichannel Marketing Automation Tools that allows for 100% reach on multiple channels, with simple channel configuration. With these tools, it becomes possible for companies to retain conversational context across multiple channels, get unified contact profiles and boost customer experience with rich media and personalized content.
Through Omnichannel Marketing Automation, companies can reach their audience on a variety of channels by using just a single API, quickly add new channels to accommodate new business needs or market changes, as well as integrate with any service or platform.Credence by Sinch especially allows companies to drive context-led customer engagement journeys across varied channels that helps improve their ROIs. Having support for onsite, private / public cloud deployments, Credence provides complete control to companies to opt for the best-fit model. Companies can integrate multiple sources to create a unified view of their users and reach out to them through email, SMS, WhatsApp, and Voice by leveraging Credence. This platformhelps companies to gain better understanding of customer’s preferred mode of contact as well and allows them to make smart decisions.
Real-time customer conversations are important for brands focusing on future proofing their customer engagement strategies and building long term loyalty. Right from increased operational efficiency and customer experiences to superior sales and brand loyalty, the advantages of conversational messaging are many. With Sinch in becomes easier for companies to create and execute successful omnichannel customer engagement strategy, and subsequently enjoy such benefits. Through them, companies can even analyze their workflows over multiple KPIs, such as product, offer, objectives for engagement channels, as well as acquire insights about user journey and behavior. This subsequently helps companies to plan and design their future customer communication tactics. Due to these capabilities, Sinch is prominently considered to be the provider of one of the best Marketing Automation Tools in India.
To contact Sinch headquarters, write to [email protected]