Sinch allows enterprises to effectively strengthen customer relationships with conversational messaging. With the use of Omnichannel Marketing Automation, they provide enterprises with the capability to handle multi-channel queries on one thread and create personalized experiences at scale. Customer care processes can be easily automated by enterprises through bots. All the solutions offered by Sinch integrate easily with the existing tools and systems of the clients, and competently complements them.
Through Sinch, the enterprise can avail Credence, which is among the Best Marketing Automation Software available in the country. This marketing automation platform completely automates the processes of audience targeting and data aggregation along with real-time analytics and monitoring. This powerful platform efficiently empowers business organizations to optimize engagement across multiple touch points in the customer’s journey. Enterprises can easily orchestrate marketing campaigns at scale with Credence, as its capabilities are optimized for devices and conversions. This platform has supported multiple leading banks and financial institutions of the nation so far, and has managed to achieve higher ROI with fewer resources spent on planning, scheduling, as well as optimizing campaigns. Credence provides their customers with the option to integrate Facebook Business Manager account with Credence UI and more. By doing so, they will also have the option to integrate with their in-house email platform or the existing vendor to support business continuity.
The age of micro-moments today has given rise to the need for highly-personalized communications. Modern brands need to leverage multiple communication channels like emails, push notifications, SMS messaging, social media and phone calls that can meet their customers in a moment of need, based on their preference and behavioral triggers. Providing multiple avenues for omnichannel communications is not only convenient for customers, but also for enterprises. It makes the customer care and marketing functions pretty streamlined for them. Integration of cloud-based communication tools with customer relationship management (CRM) software, also provides customer care staff members with the benefit of centralized insights and a single point-of-truth. Sinch has managed to establish its reputation as one of the Top Marketing Automation Consultants in India owing to the wide range of omnichannel communications solutions facilitated by them.
One can reach out to the head office of Sinch at +91 120 6139000.
About the company:
The multi channel platform of Sinch aids their clients to overcome all business-to-customer communication challenges and enhance their customer experience.