ABOUT US Dressesbylindaandagnes.com
We specialize in creating custom gowns, designed by our customers. We assist our customers in designing gowns that are unique and ideal to each customer's vision. Our goal is to make each of our customer's weddings even more amazing by giving them the opportunity to have a dress that is everything that they had imagined. From alluring glamour to understated elegance, we can make your dream dress a reality.
About Our Dresses
Each of our dresses is individually handcrafted and custom-made specially for each customer. Our dresses are made with the same high quality fabrics found on designer gowns. All of our dresses are constructed with multiple layers including a soft lining, double interfacing, at least 10 boning strips and bust cups. This construction ensures that the dress has excellent structure and stays comfortably in place on the customer's body. All bead work is done by hand using Swarovski crystals and Matsuno glass beads in intricate designs.
How The Ordering Process Works
Once you have decided on the details of your dress, send us your measurements along with only 50% of the cost of the dress. We have this low down payment so that our customers take very little risk when ordering their dress through us and can feel more comfortable about their purchase. We will then begin production of your dress, once your dress is completed we will send you pictures of your completed gown. If you are happy with the dress then you can send us the remaining 50% of the cost of your dress and we will have your dress shipped to you. If there is anything you would like changed about the dress then you can let us know, we will make the appropriate changes and send you pictures again to confirm before you pay the balance. We have this process because we are committed to being certain that every customer feels that their dress is perfect in every way.
Terms and Conditions
Production Time: It normally takes 10 to 12 weeks to complete a dress, however, it can take up to 16 weeks depending upon the size and amount of work in the dress. We will provide all of our customers with an estimated time of completion based upon their specific dress. Please note: if you request changes to the dress, once its completed this will take additional time, possibly up to a month, depending on the type of changes. Each time changes are requested, this could require up to an additional 4 weeks. Production time begins when the down payment, measurements and all details of the order have been received and finalized. We suggest ordering a dress at least 6 months prior to your wear date.
Shipping: All of our dresses are shipped with insurance covering the entire cost of the dress, which is included in the shipping charge. Shipping charges are $50 for the continental US. Shipping charges to other countries are usually between $70-100, exact amounts are determined by the location and weight of the dress. Please allow 10 days for a quality control check of the dress and shipping time. IMPORTANT: We cannot guarantee delivery dates, we are not in control of the postal services.
Stocking Fees: There, will be a stocking fee of $25.00 2 weeks post production. This means, we give our customers 2 weeks to pay off the balance of their dress. After this time period, we charge a $25.00 per week fee for stocking the finished dress.
Alterations: While we try our very best to make the dress fit, according to the measurements that we receive, it is not always possible to make the dress fit perfectly based on measurements alone, without having the customer present to build the dress around. Therefore, alterations may be necessary. We cannot be responsible for the cost of alterations. When buying a dress from a regular retail store, alterations will be needed and the cost may be included in the price or you may be charged extra. Our dresses are priced to leave our customers with a budget for alterations if they are needed.
Changes and Fees: If a customer requests changes to make the dress more like the originally agreed upon design these change are made free of charge. If the customer would like to make changes to the design originally requested we would be happy to make those changes for an additional fee determined by the specific changes requested.
Replicas: When a replica is requested, we recreate the dress as closely as we can to the pictures provided. Because we are making the dress based solely on pictures we cannot make it exactly the same. This is impossible for us as well as any other dress maker. If once a dress is completed the customer feels the dress is not close enough to the original, we would be happy to make any changes necessary to make the dress closer to the original. We would be happy to receive additional pictures of the dress we're replicating at anytime however if we receive additional pictures, revealing more details after production has started, we will not be responsible for altering the dress to include those details.
Refunds: We offer a full refund if the dress is received on or after the actual wear date. In the event that the dress is received on or after the wear date due to the customer not ordering with enough time to accommodate our production and shipping time or because of changes requested by the customer that extend the production time of the dress past the wear date, a refund may be denied. We operate like all of the brick and mortar shops where deposits are not returned in most cases. A wedding date should be proved by your marriage certificate or contact information of a well known officiant ie; priest, reverend or judge. We also offer refunds if the measurements of the dress are 2 inches or more less than the measurements provided. All refunds will be issued once the dress has been returned.