Cities across the U.S. are constantly working to stay connected with residents while managing daily non-emergency service requests. Whether it's a pothole, a broken streetlight, or missed trash pickup, residents need an easy way to report problems without making phone calls or visiting city offices. The Civita App, part of the 311 Mobile App suite, is designed to simplify this process and improve how cities handle citizen communication.

Simple Tools for Everyday Issues
The Civita App provides a user-friendly platform where residents can report non-emergency issues quickly and clearly. Residents simply open the app, describe the issue, add photos, and submit the location. This direct approach helps local governments receive accurate information without delays.

Common non-emergency reports submitted through Civita App include:

Road or sidewalk damage

Park equipment repairs

Graffiti removal

Missed trash collection

Streetlight outages

As soon as a report is submitted, the appropriate department is notified. City staff can then respond faster, and once the issue is resolved, the resident is updated directly through the app.

Features that Support City Operations
Civita App goes beyond simple reporting. It’s a citizen engagement app and citizen relationship app that supports cities with features such as:

Real-time notifications: Keep residents informed with alerts about local events, maintenance, road closures, or weather updates.

Work order management: City teams can track, assign, and update service requests internally, helping streamline response efforts.

Geo-fencing: Send location-based alerts to specific neighborhoods, so only residents affected by a notice receive it.

QR code access: Place QR codes around parks, community buildings, or trails to give residents instant access to information or issue reporting.

Easy Website Integration and Accessibility
Civita App integrates easily with a city’s existing website, allowing residents to report issues online or through the mobile app. The app supports multi-language access, making it easier for non-English-speaking residents to communicate with their local government.

This all-in-one approach helps cities reduce response times, track community needs, and build better relationships with the public.

Helping Residents Stay Connected
Civita App also acts as a central hub for community information. Residents can view event calendars, access city services, and find helpful forms or links all within the app. This level of access keeps residents informed and actively engaged with their community.

A Smart Choice for U.S. Cities
Built with city departments in mind, Civita App offers seamless integrations with popular platforms like Cityworks, ESRI, Brightly, and Asset Essentials. It’s compatible with iOS and Android devices, making it accessible for everyone in your community.

Start Connecting With Civita App Today

If you're looking to strengthen communication and manage non-emergency issues more effectively, Civita App can help. It’s a simple, cost-effective way to engage residents and provide better city services.

Visit www.civitaapp.com to schedule a free demo and explore how Civita App can support your city’s goals.