Complaints have more than doubled, especially regarding online transactions from 6% to 27% for the 2021 financial year. Refunds included cancelled flights, defective goods, order cancellations due to late delivery or stock shortage to goods not fit for purpose. This included advanced event bookings that could no longer take place due to the coronavirus pandemic.
Reports from around the world show an increase in consumer complaints by more than fifty per cent with the steep rise is due to failure to deliver or order cancellations due to the COVID-19 pandemic. This includes the unprecedented demand for online shopping as people stayed at home, taking to the internet to complete transactions.
The complaints ranged from goods to services, agreements, deposits, treatments, health and safety and even marketing. Ecommerce accounted for most of the complaints about all sectors. As a result, more companies that offer their services online are dealing with complaints, which they want removed to help improve their brand credibility moving forward.
The complaints included 15% for appliances, 13% for furniture, 7% for clothing, 6% for travel, 4% for accommodation and 2% for weddings. There were exceptionally high numbers of complaints about accommodations, weddings and travel services. With the majority of complaints being about online services, it shows the shift in consumer behaviour in the past year and a half.
Tony Andrews, the Manager at Genie Crawl in the United Kingdom, said “We offer complaint removal services to companies in all industries. We are passionate about helping our clients manage their complaints n order to improve their reputation and credibility online. One bad review can result in serious losses for a business.”
Genie Crawl is a boutique digital marketing specialist in the United Kingdom, backed by five years of experience with a small and passionate team of professionals who remain updated on the latest trends and updates to provide clients with the best online marketing solutions that they can trust.
The company has seen a rise in demand for their complaint removal services UK this year as more companies see a rise in complaints and are looking for a way to manage them, improving their online reputation.
About Us: Genie Crawl is a leading digital marketing agency that is results-driven and passionate about providing clients with the best results and first-class services. This established boutique agency is backed by more than five years of industry knowledge and experience with a small and dedicated team who provide digital craftsmanship and a no-contract service. Genie Crawl offers an extensive range of quality services from the United Kingdom base with more than five hundred completed projects, 96% customer satisfaction and free site analysis. To find out more, visit https://www.geniecrawl.com.