AHMEDABAD, INDIA, April 12, 2024 – HoduSoft is a leading provider of advanced communication solutions. Recently, its flagship product, HoduCC, has been awarded the SoftwareAdvice Front Runners 2024 Award for the Best Call Recording Software.
Call recording is one of the most important components of a call center’s quality management program. HoduSoft’s innovative product- HoduCC is designed with call recording capability to help call centers record the calls while agents are interacting with potential customers. The software also ensures secure storage of recorded calls on the user’s server or backup server, which they can retrieve easily whenever required. These recordings can be used for several purposes like-
Monitoring Communication Between the Agents and Customers
Improving Customer Services
Training Purposes
The SoftwareAdvice Front Runners Award recognizes the top-performing software and solutions that ensure outstanding value, performance, and customer satisfaction. HoduCC’s call recording feature has been recognized by this prominent platform for its all-inclusive capabilities, including high-quality call recording, secure storage, compliance, and easy retrieval of customer interactions.
Key Features of HoduCC’s Call Recording Functionality
Audit Trails
Audio Encryption
Call Muting
Real-time Monitoring
Remote Administration
If Rights Are Given, Agents Can Start/Pause Call Recording from The Panel
Key Benefits of HoduCC’s Call Recording Functionality
By introducing call recording functionality, HoduSoft aims to empower businesses to enhance customer service, ensure compliance, and optimize operational efficiency. Using HoduCC’s call recording capability, businesses can-
Quickly Retrieve Missed Information to Prevent Litigation.
Review Agent Performance for Quality Control.
Boost Customer Satisfaction.
Ensure Robust Training and Monitoring.
Understand Customer Preferences to Deliver Exceptional Service.
“We are proud to receive this recognition from SoftwareAdvice,” said Kartik Khambhati (the Co-Founder and Chief Business Development Officer) at HoduSoft. With a commitment to providing industry-leading solutions to our customers, our call recording capability for inbound or outbound call centers, benefits businesses in several ways. It not only helps in motoring agent/staff performance but also allows companies to maintain high-quality service standards.”
Kartik Khambhati further added, “We continuously strive to innovate and enhance our product offerings, and this award for best call recording software encourages us to come up with more innovative functionalities that meet the evolving needs of our clients.”
With a strong customer base in over 50 countries and a growing number of global partners, HoduCC continues to lead the way in modern communication technology. This prestigious badge adds to the growing list of accolades HoduSoft has received, further strengthening its position as a key player in the global call/contact center solutions market.
For more information about HoduCC’s award-winning call recording feature or to schedule a demo, visit https://hodusoft.com/call-recording-software/.
About HoduSoft:
HoduSoft is one of the leading providers of innovative communication software and solutions in the world. With a focus on innovation and customer satisfaction, HoduSoft empowers businesses to enhance their communication and collaboration processes. All its innovative products are designed to improve efficiency, productivity, and customer satisfaction.
Contact Information:
HoduSoft Pvt. Ltd.
Kartik Khambhati
707-708-4638
www.hodusoft.com