AHMEDABAD, INDIA, July 11, 2024 -- HoduSoft, a leading provider of unified communication solutions, has equipped advanced Text-to-Speech functionality in its HoduCC omnichannel CX suite.
Text-to-Speech, also known as speech synthesis, is a feature that converts written text into audio format for Interactive Voice Response (IVR) systems, autodialers, voicemails, and more. It enables computers, smartphones, and tablets to “read aloud” written messages into clear, natural-sounding voice messages.
Technically speaking, a Text-to-Speech engine converts text messages into phonemic representations and synthesizes human-like speech using pre-recorded or computer-generated voice samples.
The technology has diverse applications and provides many benefits to all types and sizes of organizations. Here are some of its key benefits:
1. Accessible: Speech messages are accessible and convenient for individuals with reading difficulties and visual impairments.
2. Clarity: Audio messages are more likely to be understood effectively than text messages. Audio messages facilitate clear communication.
3. Efficiency: Busy individuals can listen to audio messages and comprehend them as they carry on with other important tasks.
4. Personalization: Audio messages give a welcome feeling. They can be personalized as per language selection, speed, and individual preferences.
5. Saves Time and Effort: Reading text takes effort. Listening to audio messages, on the other hand, is effortless. Audio messages can save considerable time and effort for recipients.
HoduCC omnichannel CX suite is engineered to deliver unified, personalized, and exceptional CX across communication channels—voice calls, video calls, web chat, text messages, instant messages, email, social media, and more. With the integration of the Text-to-Speech functionality it aims to deliver a consistent and natural voice experience without the need for pre-recorded audio messages.
By leveraging HoduCC omnichannel CX suite, businesses of all sizes and types can tailor their messages to match their unique and specific requirements. Apart from Text-to-Speech functionality, HoduCC omnichannel CX suite offers several cutting-edge advanced features such as AI Chatbot, WhatsApp Bot, WhatsApp and SMS Broadcasting, Voice Transcription, and more.
Speaking about the feature, Kartik Khambhati, co-founder and chief business development officer said “At HoduSoft, we feel a little more accomplished after providing Text-to-Speech functionality in our HoduCC’s omnichannel CX suite. Text-to-Speech is the next big thing in the communication space. We believe it has the potential to revolutionize how businesses interact with their customers. By converting text into natural-sounding speech, organizations can enhance their communication strategies.”
As per Data Bridge Market Research, the global Text-to-Speech market is projected to grow at a compounded annual growth rate (CAGR) of 30.20 percent from USD 2.06 billion in 2021 to USD 17.01 billion by 2029.
Speaking more on the technology, he added “Text-to-Speech technology not only streamlines customer interactions but also allows for real-time responses that adapt to individual needs and preferences. As businesses increasingly prioritize customer experience, the ability to deliver personalized, dynamic voice messages becomes essential. We are excited to integrate this innovative solution into our software solutions, which would help businesses build stronger connections with their customers.”
Explaining the use cases and industrial applications, Bharat Lalcheta, co-founder and chief technology officer said “Text-to-Speech technology has a wide range of applications starting from providing customer service, marketing and advertising, public information system, and making information accessible for visually impaired people to creating content, e-learning modules, voice assistants and navigation systems, and patient communication systems.”
He added, “Text-to-Speech technology can be useful for several industries such as retail, education, healthcare, telecommunications, technology, finance, travel and hospitality, as well as media and entertainment.”
For more information on HoduCC’s text-to-speech feature, please visit- https://hodusoft.com/omnichannel-cx-suite/
About HoduSoft:
HoduSoft is an India-headquartered unified communications software maker. Started in 2015, HoduSoft builds quality software products to help businesses achieve success with their communications tools. Today, HoduSoft is one of the leading VoIP software makers, offering world-class communication products at unmatched value for companies of all sizes. The latest Gartner Digital Markets report features HoduSoft’s HoduCC contact and calls center software as a Category Leader and FrontRunner for call recording solutions.
Contact:
Kartik Khambhati
Co-founder and Chief Business Development Officer
707-708-4638
www.hodusoft.com