AHMEDABAD, INDIA, May 21, 2024 -- HoduSoft, a leading provider of unified communication solutions, has announced that it has teamed up with Speechmatics, a company that develops automatic speech recognition software, to launch an innovative speech analytics feature.
Speech analytics analyze audio data (recorded calls, live conversations, or voicemails) and convert spoken words into written text. After that, it analyzes the text using automated speech recognition (ASR) and large language models (LLMs) to understand its context, meaning, and overall structure.
Headquartered in Cambridge, UK, Speechmatics was founded in 2006 by Dr Tony Robinson, speech recognition specialist who pioneered in the application of recurrent neural networks to speech recognition.
The company's ASR supports 50 languages with exceptional accuracy. The best part is, the company delivers accurate transcription across a diverse range of voices, no matter how noisy the background.
Speaking about the partnership, Kartik Khambhati, co-founder and chief business development officer said "At HoduSoft, we are delighted to partner with Speechmatics as its speech-to-text technology outperforms all the major providers in the space. This partnership ensures we deliver the best speech technology in the market so that our clients can be assured of the utmost accuracy and reliability of transcriptions.”
Elaborating further, he added, "By leveraging Speech Analytics' cutting-edge capabilities, our clients can easily determine customer preferences, pain points, and behavioral patterns with precision. They can tailor their interactions to meet the exact needs and expectations of their customers and enhance their businesses’ efficiency.”
About Speechmatics
Speechmatics is a Cambridge-based company that develops automatic speech recognition software, to launch an innovative speech analytics feature. It was founded by speech recognition specialist Dr Tony Robinson in 2006. The company's automated speech recognition (ASR) technology supports 50 languages with high accuracy. A wide variety of industries including contact centers, telecommunications, healthcare, finance, BPO, and insurance use Speechmatics’ technology for voice analytics, transcription services, and language assessment.
About HoduSoft:
HoduSoft is an India-headquartered unified communications software maker. Started in 2015, HoduSoft builds quality software products to help businesses achieve success with their communications tools. Today, HoduSoft is one of the leading VoIP software makers, offering world-class communication products at unmatched value for companies of all sizes. The latest Gartner Digital Markets report features HoduSoft’s, HoduCC contact and calls center software as a Category Leader and FrontRunner for call recording solutions.
Contact:
Kartik Khambhati
Co-founder and Chief Business Development Officer
707-708-4638
www.hodusoft.com