InCall Systems, a leading B2B lead generation company in Singapore, is offering customer service outsourcing in Singapore to support businesses through tremendous growth and global expansion. It has a multi-channel outsourced contact centre that provides customer relationship management solutions delivered across all common communication channels – voice calls over the phone, email, live chat, and all widely adopted messaging apps.
InCall Systems offers a complete range of innovative and cost-effective business process outsourcing (BPO) services, so that businesses can focus on their primary goals. They help clients design a fully-fledged customer service outsourcing strategy. They also work with clients on their location strategy and are adept at embracing cultural nuances. The company currently operates a 140-seat full-pledged contact centre in 2 locations, with the capacity to expand and ramp up quickly to meet your requirements.
With their state-of-the-art contact centre technology and CRM, they help businesses build and optimise customer relations in a multi-channel environment. Their customer interaction packages include phone leasing services for remote support, weekly call arrival patterns and call recordings, Emil/SMS blast service covering email services and SMS services, and registration page service covering landing page, daily report extraction, and downloaded registration list.
For organisations in the ASEAN region looking for an outsourced call center, InCall Systems offers It Telemarketing & Demand lead generation services to generate confident and data-driven results.
The company carries out monthly reviews and constantly refreshes its database while adhering to strict data standards to improve and maintain data quality. The company enables the client to build a remote team with high-caliber talent. They make it easy for their client’s business to recruit, manage, and collaborate with their offshore team. Many business organisations lack the expertise, resources, and finances to ensure good customer service. Outsourcing customer service in Singapore to competent and dedicated customer care professionals is an effective and economical way to grow and expand your business globally.
About InCall Systems
InCall Systems, a subsidiary of Challenger Technologies Limited, is an outsourced business service provider that offers end-to-end integrated marketing solutions and customer service solutions that deliver results.The company specialises in offering a wide rangeof customer contact and interaction services, varying from telephone, fax, and email management to live interactive sales assistance using VoIP (Voice over Internet Protocol), RSVP webinar,web chat, co-browsing, and customer self-service—from a single source, backed by a sophisticated knowledge base. The company also has well-maintained infrastructure and operational expertise that includes 140-seat state-of-the-art contact centres in Singapore and the Philippines; Avaya PBX System with Full Call Centre Functionality; In-house CRM Solution; Web Chat System with Co-browsing; Web Push Capabilities, VOIP Capabilities, Unified Messaging Platform, Multi-lingual Trained Customer Service Agents; Proven Operational Process etc.