Global Call Center AI Market Growth, Size, Share, Industry Report and Forecast to 2019-2025

Posted July 3, 2020 by larebomrglobal

Global Call Center AI Market Size, Share & Trends Analysis Report by Deployment Type, by Industry and Forecast 2019-2025
The global call center AI market is projected to have a significant CAGR of 23.5% during the forecast period. The market growth is mainly driven by the growing adoption of AI in enterprises coupled with increasing consumer data in retail & e-commerce. This AI technology is being embedded for customer support in various sectors including, IT and Banking, financial services and insurance (BFSI), retail, and others. With AI, data can be analyzed by the computer to learn accurately from the existing available raw data. The AI technology can be integrated into the existing system to take or suggest accurate decisions through enhanced use of a logical set of algorithms with ultra-fast speed computing, resulting in the improvement of system efficiency and effectiveness.

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The BFSI industry is projected to contribute significant share in the market due to the high volume of customer data coupled with the integration of AI-based customer support systems. The applications of AI in banking involve developing proactive risk management systems and achieving productivity gains. The banking sector leads the way in the incorporation of new emerging technologies and innovations. The volume of data generated in the bank is quite large. In the last few years, the data generation has increased significantly to trillions of gigabytes. Numerous global financial institutions have incorporated AI to enhance product/service personalization and customer engagement. With AI-powered automation, labor-intensive work such as documentation, compliance reporting, and new customer onboarding communications can become highly efficient and accurate that further increase the demand for call center AI in the BFSI industry.

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Global Call Center AI Market Segmentation

By Deployment Type

• On-Premises
• Cloud-based

By Industry

• Retail & E-Commerce
• IT & Telecom
• Media & Entertainment
• Travel and Hospitality
• Others

Regional Analysis

North America

• United States
• Canada


• UK
• Germany
• Italy
• Spain
• France
• Rest of Europe


• China
• India
• Japan
• Rest of Asia-Pacific

Rest of the World

Company Profiles

• Amazon Web Services, Inc.
• Artificial Solutions Holding Ash AB
• Avaamo, Inc.
• Avaya, Inc.
• Conversica, Inc.
• Creative Virtual, Ltd.
• EdgeVerve Systems, Ltd.
• Google, LLC
• Haptik, Inc.
• IBM Corp.
• Inbenta Holdings, Inc.
•, Inc.
• Microsoft Corp.
• NICE, Ltd.
• Nuance Communications, Inc.
• Oracle Corp.
• Pypestream, Inc.
• Rulai, Inc.
• Talkdesk, Inc.
• Zendesk, Inc.

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Tags advanced technologies , global call center ai market
Last Updated July 3, 2020