This report highlights the impact of IoT on broadband households and the connected consumer, including the added complexities, increase in bandwidth demands, and new security and privacy concerns. It examines how technical support services, tools, and business models should evolve in order to meet the new demands of IoT. The report includes a forecast for the support of emerging devices in U.S. households.

39% smart home device owners report experiencing problem with various smart home devices.

Report Topics
- Adoption of traditional and emerging connected devices
- Factors driving the adoption of IoT products and services
- New technologies for IoT support
- Consumer challenges emerging out of IoT adoption
- Support implications for consumer technology brands
- Consumer concerns over data privacy and unauthorized access

Spanning over 46 pages “Tech Support: Meeting IoT Demands” report covers Report Summary, Broadband Household IoT Adoption, Implications of New Devices Entering the Home, Security and Privacy, Forecast, Implications and Recommendations, Appendix. The report covered companies are - ADT, Affinegy, AT&T, Comcast, Google, HFN (Nanoheal), ihiji, INSTEON, LogicNets, Lowe’s, Qterics, Radialpoint, Samsung, Support(.)com, Time Warner Cable

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