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Also well known unfortunately are PWE’s issues to correctly pull off such an event. Yesterday was no different. After the news went up, some players rushed to charge ZEN only to realize that they couldn’t claim any prizes ingame. The devs reacted quickly however and resolved the issue a couple hours later. Now all charge rewards should be correctly claimable. Kudos to them for reacting promptly after the initial reports.
Did You Charge Too Early?

There might be a second wave of complaints coming though. As Kael pointed out, there apparently were some users that charged their ZEN too early. The news went up at 7:00 AM Pacific time, but the event itself started at 7:30 AM on PC and 10:00 AM on consoles. If you read the news, didn’t pay attention to the event time and rushed to charge ZEN, you might not qualify for the rewards at all.

While players themselves are responsible to correctly read the times, it’s a bit unfortunate that the announcement was made when the event wasn’t actually already live. Normally this isn’t an issue because you can verify that events are running ingame. Say there is a 15% category sale on the ZEN market. A lot has to go wrong for a player to come online, read the news, not pay attention to the date, log on, then don’t realize the category isn’t discounted, and still make the buy. In that case, you messed up yourself. When charging ZEN through the website however the additional safety net isn’t there as there’s no indication whether or not certain promotions are active.

We definitely hope those that bought their ZEN too early will still get their rewards. While they technically don’t qualify, syncing announcement and event start could have saved a lot of trouble here.


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