“More than millions of online customers with hundreds of thousands of customers getting added day in and day out, billions of email exchanges on a daily basis” – More than the quality of the customer support department, their scalability is at question. The challenge before the service centres of email service providers is not how to provide quality services but how to provide services to millions of calls hitting simultaneously at the customer care network. The Forgot Gmail Password team is aware of the challenge and hence have automated most of their manual interventions. Now a day, when a customer calls to the Forgot Gmail Password network, he or she is greeted by an automatic voice mail which informs the user the various options which is at his disposal and the necessary actions that he needs to take (i.e. select the required key) to avail that particular service. This functionality makes the job of the customer care team much easier and increases their band width.
The Gmail Helpline Number team is one of the major mainstays of the customer care team of Gmail. They cater to almost all account related issues. A few of the issues handled and maintained by the technical support team of Gmail are mentioned below:-
a) The Gmail expert technical team of Gmail takes care of all log-in related issues. Customers are free to get in touch with the gmail customer care team in case they face any issue in signing in to their gmail account .
b) All technical queries and concerns regarding mail boxes come under the purview of the customer care team. They first analyze the source of the issue and then track the problem to closure
c) Critical and crucial problems such as security breaches, malware attach and unauthorized intrusion is taken care in high priority by the customer care team. The team has a system in place which monitors all user accounts. In case of any unauthorized intrusion or suspicious activity in any of the account, an intimation mail is immediately sent to the corresponding user, requesting them to take preventive actions
d) Apart from that, storage issues are also taken care by the Gmail Helpline Number team. In case any of the documents or files stored by the user in the account space gets corrupted or inaccessible, the technical team of Gmail takes care of it and ensures no loss of data for the customers