it should've been a question. My hair is chin length and not very difficult to deal with if you know what you're doing. She charged me $40 for what should've cost nothing. It was amateur and not worth the time or money. I was beyond dissatisfied. I will never go back for any services offered. Between the lies and the bad service there's no room for redemption. I will make it my mission to let people know that this is NOT the place for them if they have natural black hair or want decent customer Nouveau Skin Care hair my long blonde hair. Asked for a master stylist before booking an appointment for highlights. Asked for cool blonde tone platinum highlights with no orange -bronze color. I am a natural dirty blonde and have already professionally highlighted hair. Mary B gave me orange/ blonde highlights. I even showed her picture of exactly what I wanted. I left looking very different from the picture I showed her. I told her it wasn't what I wanted and all she offered was to tone it (again) if I came back within one week. I'm a natural blonde! How did she turn my hair orange! Anyway, I called an hour later and explained to the manager what had happened. He told me to come in and an even more experienced stylist would look at my hair. That stylist convinced me he could lighten my hair to the platinum color I wanted with an ammonia free lighter and it . http://www.alariarxreview.org/nouveau-skin-care-serum/