San Juan, Puerto Rico – ZCorum, an industry leader in the deployment of managed diagnostics tools and software for broadband providers, is exhibiting at the Caribbean Cable and Telecommunications Association’s Annual Meeting January 25 through 27 in Puerto Rico. ZCorum’s Chief Technology officer, Scott Helms, will also be conducting a technical session during the annual event.

Helms’ session, Current Challenges and Upcoming Advancements in In-Home Wi-Fi Troubleshooting will cover some of the key points for operators trying to troubleshoot WiFi networks. “WiFi is one of the largest drivers of customer dissatisfaction and results in large call volumes to customer support centers,” said Helms. “Being able to identify and fix common problems in home and small business WiFi networks is now possible.”

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During the Annual Meeting Helms, along with ZCorum President and CEO, Julie Compann and Arthur Skinner, Vice President of World Wide Sales, will be on hand to answer questions and demonstrate their suite of diagnostics tools including the newest WiFi features in their TruVizion Diagnostics Software , and a DOCSIS Proactive Network Maintenance (PNM) application called PreEqualization Analyzer. ZCorum will also be showing software-based tools for remotely viewing the full spectrum from the upstream and downstream cable plant without the need for test equipment.

“Our mission at ZCorum is to provide managed services and diagnostics tools that help broadband service providers offer better broadband to their subscribers at a lower cost,” said Compann. “We look forward to meeting with our Caribbean customers and prospects at the CCTA to show our newest solutions that make that happen.”

The Caribbean Cable and Telecommunications Association annual meeting takes place this week, January 25 through the 27th at the Sheraton Puerto Rico Hotel & Casino in San Juan, Puerto Rico. Helms’ Technical session will take place from 11:15 to 12:15 on Wednesday, January 27.

For more information about Scott and his scheduled speaking engagements, please go here

About ZCorum

ZCorum provides a suite of broadband diagnostics and managed services to cable, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum helps operators increase efficiency and reduce costs, while improving the subscriber experience. ZCorum provides diagnostics solutions for DOCSIS, DSL and Fiber networks. Managed services include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com

MEDIA CONTACTS:
Rick Yuzzi
ZCorum
Phone: 678-507-5000
Address: 4501 North Point Parkway, Suite 125, Alpharetta, GA 30022
[email protected]