Mr. Rohit Bhateja, Director of the Digital Division at SunTec India, participated in the Salesforce World Tour Essentials event in Mumbai on June 19th, 2024.

The event revolved around AI-focused approaches for businesses to improve customer relationships. Einstein 1, Salesforce’s sophisticated copilot, was prominently featured. It is designed to automate various tasks and consolidate business data using Customer 360. The presentation also highlighted that the effectiveness of Enterprise AI hinges on well-connected and dependable customer data.

Reflecting on the event, Mr. Bhateja remarked, "Many businesses are leveraging AI to enhance customer relationships and productivity, but the true value of these technologies hinges on trusted data. SunTec India is instrumental in supporting CRM companies and their clients by ensuring data integrity."

He added, “As the sun sets on all the hype and the reality of AI starts to crystallize, the realization soon follows that AI is nothing without data one can trust.”

Mr. Bhateja further stated that SunTec India has long played a crucial role as the human in the loop of an AI ecosystem, providing comprehensive data validation services to tech companies, eCommerce businesses, travel firms, global brands, and numerous Fortune 100, 500, and 1000 companies. With the help of client success stories, he also showcased the significance of eliminating data silos in an organization, especially where AI is involved. The company has been recognized by Gartner as a leading global vendor in the data services market and is consistently acknowledged by B2B platforms like Clutch and Goodfirms.

About the Event

The Salesforce World Tour Essentials event highlighted the advanced features of Einstein 1, Salesforce's copilot. The presentations showcased how Einstein copilot streamlines the transition from ideas to execution by automating substantial manual tasks in enterprise systems. It collaborates with human representatives, integrates the company’s entire database, and offers automated, insightful recommendations.

Salesforce representatives stressed that effective Enterprise AI must be based on a company’s customer data and its business context. However, many enterprises struggle with isolated data that is disjointed, present in siloes, and, therefore, hard to analyze.

Key Takeaway from the Salesforce World Tour Essentials Mumbai 2024

Without reliable data, transforming into an AI-driven enterprise is unachievable. Companies like SunTec India are critical players inside that system because they help CRM giants like Salesforce and businesses using these CRMs manage their data. The data service provider acts as a point for data validation, ensuring that all other players can trust the data being fed into their AI systems and utilize it better to improve collaboration and productivity throughout the enterprise.

Website:- www.suntecindia.com