The Global Conversation Intelligence Software Market was valued at USD million in 2020 and is expected to reach USD million by the end of 2028, growing at a CAGR of % during the forecast period. The market is driven by the increasing demand for conversational AI solutions across various industries such as customer service, sales, and marketing.

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By Type, the market is segmented into Cloud-based and On-premise. Cloud-based solutions are expected to dominate the market due to their ease of deployment, scalability, and cost-effectiveness. On the other hand, On-premise solutions are expected to grow at a slower rate due to their high implementation costs and maintenance requirements.

Geographically, the market is segmented into North America, Europe, Asia-Pacific, Latin America, Middle East & Africa. North America is expected to dominate the market due to the presence of major players such as Conversica and Interactions.

The market is characterized by intense competition among players such as Conversica, Interactions, Nuance Communications, Verint Systems, and Avaya. The market is also witnessing significant investment in research and development by major players to enhance their product offerings and stay competitive. The market is also witnessing strategic partnerships and collaborations among players to expand their customer base and improve their product offerings.

KeyPlayersareGong.io,SalesLoft,Chorus.ai,ExecVision,CallRail,DialogTech,VoiceOps, People.ai,Kreato CRM,Tethr,Invoca.

Conversation Intelligence Software Market Segment by Type
Cloud Based
Web Based

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