One key requirement for a business to succeed in this competitive online market is robust communication. It has made modern businesses abandon traditional phone lines and adopt hi-tech business communications tools like hosted VoIP.

What is a hosted VoIP?

A hosted VoIP (voice-over-internet-protocol) is an internet-based communication service managed by a third-party provider. It can effortlessly support the communication processes of a business and help them thrive in this competitive market. As this unified communication solution is inexpensive and secure, large and small enterprises are replacing traditional phone lines with VoIP.

Let us break down how using a hosted VoIP benefits a business.

VoIP offers several elements that may help businesses prosper. Some of them include:

1. Call recording facility: It helps businesses record calls for quality and training purposes.
2. Multiple Platforms: Based on the user’s requirement, the same phone line can be used from different platforms such as a traditional telephone handset, a mobile device, or a desktop or laptop.
3. Voicemail-to-email: Voicemail recordings can be sent to email addresses, allowing users to send important messages on time.
4. Call screening: It allows business owners to recognize important callers and even redirect calls to other phones or mailboxes.
5. Video call: It supports video conferencing via the internet.
6. VoIP and unified mobile integration: This is the ultimate feature that lets professionals use the business phone number on their phones and stay connected anywhere and anytime.

The above features of hosted VoIP help businesses in many ways.

Supports flexible working

Adopting VoIP service can help the team to receive and make calls from anywhere and at any time through the Internet.

Enhanced productivity and customer experience

The auto-attendant features allow team members to take calls from anywhere and route calls to the correct person. It enhances the firm's productivity and improves customer experience.

Cheaper

They are much cheaper than the traditional phone lines as they neither need expensive equipment or hardware nor do they have to pay any cost as maintenance fees. All they need to pay is a monthly subscription charge. Some VoIP service providers offer generous free call allowances that lower the monthly bills.

Future proofs businesses and supports long-term growth.

By 2025, BT will be turning off its PSTN and ISDN networks, so investing in a hosted VoIP is a good investment as it can help a company grow. It supports the futuristic Unified Communications, which is a set of applications that helps companies communicate in real-time or non-real-time.

Dependability and Disaster Recovery

Hosted VoIP systems have built-in disaster recovery. It allows team members to connect even during a power cut, and as VoIP systems are located in the UK's resilient data centers, their chances of an outage are minimal.

Summing Up

Businesses of different sizes can gain from the futuristic features of VoIP systems.
UK Talk offers hassle-free and reliable unified business communications solutions to businesses across the UK. It helps enterprises access tomorrow’s technology through affordable cloud-based telephony solutions.

For more information visit our website: https://www.uk-talk.co.uk/